RE5 Often Required
Client-Facing
Sales / Advice
Financial Advisor
A Financial Advisor usually works with clients to understand their financial needs and recommend suitable financial products or solutions through an authorised FSP.
What the job entails:
- Meeting or contacting clients
- Identifying financial needs
- Explaining suitable products or solutions
- Building and maintaining a client base
- Keeping records and following FSP processes
Typical requirements:
- RE5 is commonly required for Representative roles
- Matric and relevant financial services experience may be required
- Class of Business and product training may apply
- Strong sales, communication and relationship-building ability
- Fit and proper requirements may apply
RE5 Role
FSP Appointment
FAIS
FAIS Representative
A FAIS Representative renders financial services on behalf of an authorised FSP. This may include advice, intermediary services, or both, depending on the role and appointment.
What the job entails:
- Acting on behalf of the FSP
- Providing financial services within the approved role
- Following compliance and disclosure processes
- Maintaining client records
- Working under supervision where applicable
Typical requirements:
- RE5 may be required or must be completed within a required period if under supervision
- Relevant experience may depend on product category
- Class of Business and product specific training may apply
- Must meet honesty, integrity and good standing expectations
- Must be appointed by an authorised FSP
Sales Support
Admin
Entry / Junior Friendly
Sales Support Consultant
A Sales Support Consultant assists advisors, brokers or sales teams with administration, client follow-ups, document collection and pipeline support.
What the job entails:
- Preparing client documents
- Following up on outstanding information
- Capturing data on CRM or internal systems
- Supporting advisors with appointment preparation
- Assisting with sales pipeline administration
Typical requirements:
- Matric is usually required
- Strong admin and communication skills
- Financial services experience is an advantage
- RE5 may be an advantage, depending on the role
- Attention to detail and good follow-up discipline
Client Service
Insurance / Banking
Support Role
Client Service Consultant
A Client Service Consultant supports clients with policy, product, account or service-related queries within a financial services business.
What the job entails:
- Responding to client queries
- Updating client records
- Assisting with service requests
- Escalating complex matters to the correct department
- Maintaining professional client communication
Typical requirements:
- Matric and customer service experience
- Financial services or insurance experience is useful
- RE5 may be beneficial for certain roles
- Strong communication and problem-solving skills
- Ability to work accurately with client information
Claims
Insurance
Operations
Claims Consultant
A Claims Consultant assists clients with insurance claims, gathers supporting documents and helps manage the claims process according to company procedures.
What the job entails:
- Receiving and registering claims
- Requesting supporting documents
- Communicating with clients and service providers
- Following up on claim progress
- Updating claim records accurately
Typical requirements:
- Insurance or claims experience may be required
- Strong admin and client service ability
- Product knowledge is an advantage
- RE5 may be useful depending on the employer and role
- Attention to detail and calm communication skills
Underwriting
Short-Term Insurance
Risk Review
Underwriting Support Consultant
An Underwriting Support Consultant helps assess, process and maintain insurance information for new or existing policies.
What the job entails:
- Capturing underwriting information
- Assisting with quotes and policy updates
- Checking documents and risk details
- Supporting brokers, advisors or underwriting teams
- Maintaining accurate policy records
Typical requirements:
- Insurance administration or underwriting exposure
- Short-term insurance knowledge is an advantage
- Class of Business may be beneficial
- Strong accuracy and documentation skills
- RE5 may be an advantage depending on the role
RE1 Advantage
Oversight
Management
Key Individual
A Key Individual is responsible for managing or overseeing FAIS-related activities of an FSP. This is a senior responsibility, not just a fancy job title to place on LinkedIn and hope nobody asks questions.
What the job entails:
- Managing or overseeing financial services activities
- Supporting compliance with FAIS obligations
- Overseeing Representatives where applicable
- Ensuring business processes support compliant operations
- Working with compliance and management teams
Typical requirements:
- RE1 is commonly linked to Key Individual roles
- Relevant management or oversight experience is required
- FSCA approval may be required
- Must meet fit and proper requirements
- Strong understanding of FAIS responsibilities
Compliance
Monitoring
Documentation
Compliance Officer or Compliance Assistant
Compliance roles help FSPs monitor processes, maintain documentation and support compliance with the FAIS environment.
What the job entails:
- Supporting compliance reviews
- Maintaining records and registers
- Assisting with monitoring tasks
- Checking documents for completeness
- Supporting reporting and audit preparation
Typical requirements:
- FAIS knowledge or financial services experience
- Compliance administration experience is useful
- RE5 or RE1 may be an advantage
- Strong attention to detail
- Professional written communication
